Start Date: 28-04-2021
Date Added: 28-04-2021
Status: Accepting Candidates
Industry: Industrial
Categories: AD3 – CUSTOMER SERVICE

Description:

Can-Tech Services has been in business for over 40 years and boasts a diverse and experienced team of recruiters. Our client, a supplier of industrial equipment, is seeking a Bilingual Order Desk Agent. This is a full-time, permanent role in Oshawa, ON.

Job Duties:

Responsible for all incoming phone calls and re-directing them as necessary.

Receive and process incoming orders in a timely manner via phone, fax & emails.

Prepare quotations in a timely manner and follow up with customers on quotations.

Receive purchase orders from customers, verify order quantities, price, and client’s expectation date.

Conversion of quotations into orders for processing.

Relay quote & order information to field splicing manager and outside sales representatives.

Prepare and send customers and outside sales representative’s product samples and catalogs.

Product Selection – selection of appropriate product for an order based on customers / engineer specifications and researching customers’ historical data.

Coordinate order process with different department such as warehouse, field service and logistics, ensure all orders are shipped or inform the clients promptly for any delays.

Coordinate resolutions for customer concerns and issues. Escalate to senior management when needed.

Liaison with Outside Sales representative including collaboration on customer follow-up calls, reviews of calls, review of call plans and call report, and other important sales cycle tasks.

Ensure all proper paperwork is completed, costing and pricing is accurate and respond to question from Accounting/Logistics with regards to inventory adjustment.

Coordinate with field splicing manager regarding field job scheduling, and breakdown work.

Adding and updating contact information oncompany CRM software.

Other tasks as required.

Skills and Qualifications:

Must be Bilingual (English & French).

Must have a post-secondary education or equivalent Inside Sales work experience.

Customer Service experience and basic mechanical aptitude.

Technical sales experience is an advantage.

A strong aptitude working with numbers and quantities.

Excellent working knowledge of computers (MS Word, Excel, Outlook, Internet).

Experience with Enterprise Resource Planning systems (e.g., Sage) is a strong asset

Must have strong Interpersonal and telephone skills.

Excellent organizational, time-management and multi-tasking skills.

Strong attention to detail and the ability to prioritize.

Building and maintaining effective Relationships.

Strong Technical Sales interest.

Mechanical Aptitude a benefit.

Interested candidates are invited to send their resume to: mbalogh@cantech.agency

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