Start Date: 26-08-2026
Date Added: 26-08-2026
Status: Accepting Candidates
Industry: AdminAerospace
Categories: AE54 – Customer Service Rep – Aerospace

Description:Customer Service Representative II 

Location: Ajax, ON   
Term: Contract porsition – 12 months (extendable) 
Shift: Rotating Shift Schedule: Weekdays 9 am to 5 pm and 11am to 7pm
Hybrid work– a flexible working model where employees work partly in workplace and partly remote (at home)
Pay Rate: $29 – $34 per hour (based on experience)  

•    Bilingual – Portuguese / English, Spanish / English, French / English – is an asset
•    Must be able to read, write, speak and understand the English language
•    Must be able to meet CGP requirements

Responsibilities: 
•    Respond to customer inquiries in a timely manner (24h) relating to spares pricing, availability, order status, and credit requests
•    Have progressive level of customer management experience to actively support a predefined customer allocation
•    Have established analytical skill sets to analyze CSC master data in support of CSC tools and operations
•    Actively manage customer purchase orders from order intake to shipment
•    Liaise with different back offices (Logistics, Commercial, Credit Control, Warehouses) to ensure customer requests are processed/answered, and orders are dispatched
•    Problem solving skills to identify blockers with systems and/or tools
•    Manual purchase order management for customers when booking of orders cannot be supported automatically, allocation of Wheels & Brakes (WB) parts in collaboration with WB Commercial Mgr’s in line with contract and process billing of the Services team for such things as: On-wing Repairs (RDAS), Training, Technical Publications, SBH, lease etc.
•    Close coordination and support needed with direct CSC management and teams to ensure daily priorities are managed and achieved and if any improvements can be made on the ordering process
•    Daily Management of Aircraft on Ground (AOG) activity and support urgent requests from customers in respect of the AOG rules including Request for Quote (RFQ), Order Entry, Deliveries etc.
•    Participate in reviews / meetings as required

Qualifications:
•    Diploma in Business Administration or equivalent
•    Minimum experience level required: 3 years
•    Front Office Customer Services/Account experience, preferably in an aerospace environment
•    Proficiency in SAP
•    Proficiency on MS Word, Excel, PowerPoint, Outlook
•    Excellent verbal and written English communication skills
•    Excellent interpersonal skills and strong sense of teamwork
•    Sense of priority management

To apply please email your resume to Cindy at: cwhitaker@cantech.agency

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