Start Date: 28-07-2026
Date Added: 28-07-2026
Status: Accepting Candidates
Industry: Aerospace
Categories: AE54 – Customer Service Rep – Aerospace

Description:Pool Core Return Coordinator 

Location: Grand Prairie, TX     
Term: Contract position – 6 months (extendable) 
Shift: Monday to Friday, 8 am – 5 pm
Pay Rate: $23 – $24 per hour (based on experience)  

Job Summary: 
•    Responsible for coordinating, maintaining, and expediting flow of the core returns for Pool USA to ensure a smooth production operation and customer satisfaction
•    Proactively anticipate, resolve problems, and create conditions to support needs while achieving the target service rate requested
•    Demonstrate creative problem solving skills along with proficient engines processes knowledge to propose process change and improvement initiatives as well as customized solutions for customer needs

Responsibilities: 
•    Assist the front office CRC to coordinate core returns using the pickup service
•    Work with RAR and KAM to contact, inform, and remind customers of their duties
•    Ensure compliance with requirements of commercial policy relating to the return of property
•    Maintain a positive working relationship with all internal and external customers
•    Coordinate shipments of core returns to the appropriate site
•    Help identify and clear Y4 anomalies upon reception from the customer
•    Manage all inductions at different sites depending on need, launching the appropriate work orders, and ensure all documentation is shared
•    Manage and maintain metrics illustrating progress of core returns
•    Manage and maintain metrics illustrating progress of Y4
•    Ensure appropriate databases (SAP, OPX, PAARIS) are accurate and up to date
•    Aid in problem solving/timeline specifications for transactions needing clarity
•    Backup of CWB Coordinator and Asset Management Specialist
•    Support projects improving the accuracy of the stock in the different IT systems
•    Support initiatives to improve efficiency within the department and between departments
•    Propose ideas and improvement project

Qualifications:
•    High school diploma or equivalent: and/or one to two years of related experience and/or training or an equivalent combination of education and experience
•    Intermediate to advanced knowledge in SAP, Microsoft Office: Outlook, Word, and Excel (pivots and charts) and PowerPoint 
•    Good organizational skills as well as personal, email and phone communication skills
•    Attention to detail in composing, typing and proofing materials, establishing priorities, and meeting deadlines
•    Excellent oral and written communication skills
•    Strong problem-solving skills
•    Effective leadership skills
•    Ability to recommend suggestions and make sound business decisions
•    Strategic thinker who sets priorities and goals
•    Flexibility and multi-tasking capabilities in a fast paced environment

To apply please email your resume to Cindy at: cwhitaker@cantech.agency

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