Start Date: 20-07-2026
Date Added: 20-07-2026
Status: Accepting Candidates
Industry: Aerospace
Categories: AE54 – Customer Service Rep – Aerospace

Description:Customer Service Representative

Location: Lancaster, NY    
Term: Contract position – 3 – 6 months (extendable) 
Shift: Monday – Friday 8 am to 4:30 pm 
Pay Rate: $28 – $29 per hour (based on experience)  

Responsibilities: 

Order Management –
•    Process new orders, changes, cancellations, and expedite requests for aftermarket spares and repair services

Customer Communication –
•    Serve as the primary point of contact for assigned accounts; provide timely updates on lead times, delays, quality holds, and shipping status

RMA & Warranty Coordination –
•    Initiate and track RMAs, warranty evaluations, and repair orders; communicate inspection findings and final dispositions

Issue Resolution –
•    Investigate shortages, shipment errors, quality concerns, and production delays; collaborate with planning, quality, engineering, and logistics teams

Qualifications:
•    Preferably an Associate’s Degree in Business Administration or Management
•    Excellent written and verbal communication skills – professional, concise, and customer?focused
•    Strong problem?solving skills and comfort working with cross?functional teams
•    Ability to manage multiple priorities in a fast?paced environment

To apply please email your resume to Cindy at: cwhitaker@cantech.agency

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