Start Date: 20-12-2024
Date Added: 20-12-2024
Status: Accepting Candidates
Industry: Aerospace
Categories: AE54 – Customer Service Rep – Aerospace

Description:Commercial Customer Support Representative

Location: Ajax, ON   
Term: Contract position – 24 months (extendable) 
Shift: Rotating Schedule: Week days 9 am – 5 pm & 11am – 7pm / rotating schedule on Weekends – 11am – 7pm
Pay Rate: $29 – $34 per hour (based on experience)  

Job Summary: 
•    Rotating Shift Schedule: Weekdays 9 am to 5 pm and 11am to 7pm
•    Support the CSC team AOG rotating schedule on weekends – 11:00am- 7:00pm
•    AOG rotation will be once per month (approx) on a Saturday or Sunday
•    The shift is 8 hours (11-7). Saturday time and a half, Sunday double time
•    Hybrid work– a flexible working model – work partly in workplace and partly remote (at home)
•    Team works Tuesday in the office and one other day of their choice (2 days mandatory) and 3 days’ work from home

Responsibilities: 
•    Respond to customer inquiries in a timely manner (24h) relating to spares pricing, availability, order status, and credit requests.
•    Have progressive level of customer management experience to actively support a predefined customer allocation.
•    Have established analytical skill-sets to analyze CSC master data in support of CSC tools and operations.
•    Actively manage customer purchase orders from order intake to shipment.
•    Liaise with different back offices (Logistics, Commercial, Credit Control, Warehouses) to ensure customer requests are processed/answered, and orders are dispatched.
•    Problem solving skills to identify blockers with systems and/or tools,
•    Manual purchase order management for customers when booking of orders cannot be supported automatically, allocation of Wheels & Brakes (WB) parts in collaboration with WB Commercial Mgr’s in line with contract and process billing of the Services team for such things as: On-wing Repairs (RDAS), Training, Technical Publications, SBH, lease etc
•    Close coordination and support needed with direct CSC management and teams to ensure daily priorities are managed and achieved and if any improvements can be made on the ordering process
•    Daily Management of Aircraft on Ground (AOG) activity and support urgent requests from customers in respect of the AOG rules including: Request for Quote (RFQ), Order Entry, Deliveries etc.
•    Participate in reviews / meetings as required.

Qualifications:
•    2- 4 years of experience
•    Diploma in Business Administration or equivalent
•    Front Office Customer Services/Account experience, preferably in an aerospace environment
•    Proficiency in SAP
•    Proficiency on MS Word, Excel, PowerPoint, Outlook
•    Excellent verbal and written English communication skills
•    Excellent interpersonal skills and strong sense of team work
•    Sense of priority’s management
•    Bilingual – Portuguese / English, Spanish / English, French / English – preferred
•    Rotating Shift Schedule: Weekdays 9 am to 5 pm and 11am to 7pm
•    Support the CSC team AOG rotating schedule on weekends – 11:00am- 7:00pm

To apply please email your resume to Lisa at: lisa@cantech.agency

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