ServiceNow Administrator

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Location: Toronto, ON
Job Type: Contract
Rate: $60.00

Start Date: 12-10-2020
Date Added: 29-09-2020
Status: Accepting Candidates
Industry: IT


ServiceNow Administrator
Location:Toronto, ON
Pay Rate:$50 per hour minimum (based on experience)
Shift:9am – 5pm (M-F)
•Act as a Level I and II ServiceNow support agent to all Hotel and Corporate IT/Operations teams.
•Perform development duties including business analysis, design and implementation for all new and ongoing ServiceNow initiatives including Service Portal, Incident, Problem, Change, Request and Asset Management. This may include internal development only initiatives or working/liaising with a 3rd party managed services team on outsourced initiatives/projects e.g. GRC (Governance, Risk and Compliance) or Security Operations implementations.
•Escalate issues to vendor (ServiceNow Technical Support) when internal options are exhausted – this could include the interaction with a 3rd party managed services team if it is a development issue.
•Due to the nature of the global 24×7 operations of the business, there could be the occasional requirement to be involved in after-hours support.
•Good interpersonal and communication skills
•Service oriented with a focus on problem solving
•Good documentation skills
•Highly motivated and organized with an attention to detail
•Ability to work under pressure
•Flexible and dependable
•Team player
•Outside business hours (off shift) support may be required
Skills/Knowledge Required:
•College Diploma, University Degree or equivalent experience
•Minimum 2 years of experience working in ServiceNow support role
•Completed ServiceNow System Administrator certification course
•ServiceNow Administrator training course
•Worked in a ServiceNow Support role:
–User/Group management (creation and access)
– Incident, Problem, Change, Knowledge, Asset Management, Report writing
– Form creation and management
– Work routing issues (Workflow Editor or Flow Designer)
– Client Scripts, UI Policies, Business Rules, JavaScript
•ServiceNow development – preferred skills:
– HTML, CSS, AngularJS
– Dashboard creation
– Mobile (NOW Agent)
– Integrations using APIs, REST and OOTB options via the ServiceNow Store
Key Competencies:
•Scripting (JavaScript), Business Rules and UI Policies
•Report writing, Dashboard creation, User and Group management
•Security and access permissions including roles and access control lists
Key Relationships:
•Corporate IT Teams:Global Infrastructure / Application Development / Security / Operations Support
•Corporate Operations Teams:Hotel Systems Support / Central Systems Support / Digital Platform Support
•Hotel IT Directors and Area Directors (Global)
•ServiceNow Technical Support
•3rd Party Managed Services
To apply please send your resume to Tayyaba at