Start Date: 11-07-2025
Date Added: 11-07-2025
Status: Accepting Candidates
Industry: Aerospace
Categories: AE54 – Customer Service Rep – Aerospace

Description:Customer Service Representative – All Levels 

Location: Carson, CA
Term: Contract position – 6 months (extendable) 
Shift: Monday start – 40 hours per week
Pay Rate: TBD per hour (based on experience)  

Job Summary: 
•    The Customer Service Representative requires a high level of internal customer engagement, plus the capability to coordinate successful integrated product offerings
•    The Customer Service Representative works in coordinating, supporting and improving the commercial process and positively influence customer happiness
•    The Customer Service Representative is responsible for coordinating day to day activity for customer requests, processes customer orders and quotes, and maintains front line communication with the customers
•    They update changes of order dates and ensure adherence with contractual obligations
•    The Customer Service Representative is accountable to performance KPIs used to monitor department performance
•    Additional responsibility includes escalation of customer issues to the Manager as needed
•    Does require fluent communication in English

Responsibilities: 
•    Ensure sales orders are processed accurately and entered within a timely manner using company ERP system
•    Partner with the Integrated Project Team (IPT) to ensure customer orders are processed correctly
•    Validate entered order information by checking against customer purchase orders 
•    Maintain a Purchase Order (PO) entry tracker to provide visibility to the Contracts and Accounting teams
•    Review aging report weekly, provide updates to the Accounts Receivable department regarding past dues accounts
•    Fulfill a coordinating role between the customer and all relevant internal stakeholders (sales, engineering/PD, qualification/certification, finance) that potentially have impact on customer satisfaction
•    Coordinate order and shipping related matters with production, planning, shipping and responsible stakeholders 
•    Coordinate customer complaints handling in cooperation with the department manager
•    Educate internal customers and departments on customer characteristics in order to improve sales and profitability 
•    Proactively approach Safran customers to improve relationship

Qualifications:

Level 1:
•    High school diploma required; Bachelor’s degree preferred
•    2-3 years of data entry experience
•    Computer: Proficient in Microsoft Excel, PowerPoint, and Word. Knowledge and understanding of basic ERP/MRP functions and applications is preferred.
•    Other Skills: High attention to detail with a demonstrated ability to meet deadlines. Excellent problem solving and organizational skills.  Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment. Exceptional verbal and written communication skills. Ability to manage multiple priorities and work cross-functionally. Strong prioritizing and multi-tasking skills to work within tight deadlines
•    Description: Entry-Level position within job role

Level 2:
•    High school diploma required; Bachelor’s degree preferred
•    4-5 years of data entry and customer service experience
•    Computer: Intermediate skills in Microsoft Excel, PowerPoint, and Word. Knowledge and understanding of basic ERP/MRP functions and applications is preferred.
•    Other Skills: High attention to detail with a demonstrated ability to meet deadlines. Excellent problem solving and organizational skills.  Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment. Exceptional verbal and written communication skills. Ability to manage multiple priorities and work cross-functionally. Strong prioritizing and multi-tasking skills to work within tight deadlines
•    Description: Mid/Intermediate-Level position within job role

Level 3:
•    High school diploma required; Bachelor’s degree preferred
•    5+ years of data entry and customer service experience
•    Computer: Advanced skills in Microsoft Excel, PowerPoint, and Word. Knowledge and understanding of basic ERP/MRP functions and applications is preferred.
•    Other Skills: High attention to detail with a demonstrated ability to meet deadlines. Excellent problem solving and organizational skills.  Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment. Exceptional verbal and written communication skills. Ability to manage multiple priorities and work cross-functionally. Strong prioritizing and multi-tasking skills to work within tight deadlines
•    Description: Senior-Level position within job role.

To apply please email your resume to Lisa at: lisa@cantech.agency

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