Start Date: 21-11-2024
Date Added: 21-11-2024
Status: Accepting Candidates
Industry: Aerospace
Categories: AE54 – Customer Service Rep – Aerospace

Description:Warranty Administrator I (CSR) 

Location: Carson, CA   
Term: Contract position – 4 months (extendable)
Shift: Monday to Friday – 6 am to 2:30 pm 
Pay Rate: $21 – $23 per hour (based on experience)  

Job Summary: 
•    CSR acts as the direct liaison between Customers and Monogram Systems to complete repair requirements and notifications
•    The CSR will be responsible for supporting customer’s repair orders (ROs) and other related activities involving order management, supporting the customer’s needs related to repairs along with customer follow up.
•    Lead in the execution of warranty policies and customer service
•    This position is responsible for interpretation, implementation, and management of customer repair orders, its requirements and regulations
•    This includes knowledge of ERP System, Airworthiness certifications such as FAA, EASA, TCCA; military and export compliance regulations
Skills requested: 
•    Microsoft Office, Excel, ERP system experience, SAP, Filemaker
•    Some knowledge in accounting a plus
•    Clerical experience in relation to RMAs, logistics

Responsibilities: 
•    Processes customer quotations, including quotations using proper methods and practices
•    Updates the customer of the status of their quotation, request/process approvals and follow up repair order Operational Status
•    Escalates the prioritization of the quotation as necessary
•    Process and print Bill of Ladings (BOL) and Packing Slip, follow up shipments
•    Create customer reports and make sure customer repairs are on time
•    Review customer paperwork, price lists and quality paperwork to assure accuracy
•    Responsible for promptly answering incoming telephone calls and emails in a professional manner.
•    Provides the customer with the most recent information and updates
•    Processes requests to meet quality scorecard goals and KPIs
•    Receives and responds to customer complaints in quality management system, investigates difficulties and coordinates with the necessary departments for prompt customer satisfaction
•    Creates and maintains customer data records to include receiving, in process and shipping
•    Leading customer orders reviews weekly (or as needed) with assigned accounts
•    May provide additional support to the general customer service team, as needed
•    Follows Company policies and practices as outlined in the Employee Handbook and/or applicable employment agreement. Follows safety guidelines and procedures in accordance to the job

Qualifications:
•    High School, Associate Degree or equivalent, in Business Administration or related field; or equivalent experience
•    Minimum 2 years’ experience in Sales or Customer Service in a manufacturing environment
•    Competent with MS Office programs: Excel, Word, and PowerPoint
•    Basic Knowledge of Sales methodologies
•    Proven ability to manage customer requests and concerns
•    Excellent communication skills, both verbal and written
•    Ability to build and maintain effective relationships in a Team setting environment
•    Stronger organizational and interpersonal skills
•    Ability to analyze and summarize information
•    Must have excellent written, verbal and presentation skills
•    Must be detail-oriented and have excellent customer service, organizational and follow-up skills
•    Must be proficient with Word, Excel and other appropriate software
•    Attend customer meetings concerning service and support activities
•    Preferred Skills: Experience working with aerospace product and manufacturing

To apply please email your resume to Ketuben at: kpatel@cantech.agency

AER1